inside the template
Device Type: desktop
Skip to Main Content Skip to Main Content

Reporting and analytics dashboards

Vonage Contact Center features custom-built dashboards to help monitor individual and team performance. These contact centre analytics identify areas of improvement across your department.

See plans
Vonage Contact Center Analytics

Optimise Customer Experience with Vonage Contact Center Analytics

Person with 3 magnifying glasses.

Omnichannel insights

Conveniently review contact centre metrics.

  • Automatically log channel activity into the CRM for instant review

  • Quickly access comprehensive metrics within your CRM reporting system

  • Capture and analyse metrics that unlock customer insight

  • Understand how to optimise both agent and customer experiences

Bar graph with up arrow

The data you need

Seamlessly get a full and accurate view of your team’s activities and actions.

  • Real-time and historical data
  • Customised dashboards
  • Wallboards
  • Reports
Employees viewing reports, dashboards, metrics

Real-time dashboards

Customisable dashboards highlight the status of critical performance metrics. 

  • Empower your team with personalised dashboards

  • Set thresholds to flag problem areas

  • Receive automatic notification when a metric is off target

  • Build the exact view you need using predefined widgets

Illustration showing types of reports

Historical reports and analytics

Fine-tune your contact center operation through data-driven decisions. 

  • Analyse agent, queue, and contact centre performance

  • Identify trends and highlight areas of opportunity

  • Unearth root cause of problem areas

  • Customise reports to unlock insights that drive continuous improvement

Vonage Contact Center Salesforce Dashboards Video Demo
Vonage Contact Center Salesforce Dashboards
Conveniently review contact centre metrics within Salesforce reports.
Deskphone with Vonage logo

Talk to an expert.

AU free phone number: 1 800 239 458