Discover new findings with Vonage Conversation Analyzer
Vonage Conversation Analyzer is your complete speech analytics solution. By integrating with Sales or Service Cloud, you can discover new findings to help with quality management, best practice, compliance, coaching and more — all designed to boost the customer experience.
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“Being able to understand the tone and emotion in a conversation is a really nice feature, and Vonage’s solution brings in the metadata and analytics that allow contact centre teams to take action on those insights.”
Dave Michels, Principal Analyst, TalkingPointz
Perfect new approaches in no time
Become a market leader through continuous improvement.
- Effortless call analysis lets you monitor, identify and optimise
- Find best practices quickly with intelligent call categorisation, minus random call sampling
Stay on top of compliance
Find issues before they become a problem.
- All calls are automatically transcribed and analysed
- Quickly identify and correct concerns
Distill the science of sales
Identify and share what makes your best salespeople excel.
- Conversation Analyzer breaks down call content into categories and displays graphically
- Quickly uncover, understand and act on the details that drive performance
Deliver award-winning service
Follow the lead of your best service providers to better connect with customers.
- Accessible graphic displays help dissect insights
- Share skills with team easily to make every conversation count and elevate support levels
Conversation Analyzer features
Einstein AI and dashboard
Einstein Analytics integration helps visually segment and analyse customer conversations.
Speech-to-Text
Conversation Analyzer transcribes and logs calls into Salesforce objects, such as contacts, cases and custom objects.
Customer conversations
Conversation Analyzer transcribes, tags and analyses customer conversations.
Automatic Content Analysis
With automatic voice call analysis, you can spotlight trends quickly.
Call Recordings
Conversation Analyzer pairs call recordings with transcripts and metrics to help better understand a conversation.
Alerts
Identify insights and trends instantly — and assess your team’s compliance and product knowledge.
Deliver award-winning service
Follow the lead of your best service providers to better connect with customers.
Contact Center Speech Analytics
