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Empower communications across your business and contact center

Vonage tightly integrates unified communications and contact center to put everything you need for communication on one flexible cloud platform. When the contact center and the rest of the organisation are all on the same communications platform, agents can collaborate with experts across your entire organisation to resolve customer issues most effectively.

Illustration of an contact center agent.
Common call controls and directory

One call control ContactPad for back-office users and contact center agents

Contact center agents use the same set of call controls and the same directory as all the unified communications users within their organisation. Everyone can base business decisions on the same data while agents interact with colleagues, customers and prospects in the way that suits them best.
  • Calls conducted from the same ContactPad interface
  • Agents easily communicate across the business
  • One directory across unified communications and contact center
  • Single source of truth for all employees
Illustration of contact center agent in front of laptop browser with dialing pad app on screen.

The convenience of single sign-on with the consistency of a single interface

Single sign-on (SSO) provides consistent identity and access management across your entire organisation, while the integrated experience provides a single intuitive interface. Agents can login to the contact center quickly with a click and control their availability.
  • Simple, one-click agent login
  • Robust messaging and video meetings
  • Reduced training time and frustration
  • Instant team collaboration
Illustration of a contact center agent in the center with spokes out to customers
Complete view of presence and availability

Agents see who’s available to assist with customer service

The Vonage integrated experience enables agents to see every employee within your organisation and whether they are available to help the customer. They can use the skills and expertise of the entire business to support customer interactions.
  • Visibility into true availability
  • Messaging, conference calls or video meetings available
  • Options to connect via multiple channels
  • Enhanced productivity



Get your copy
Rethinking CX with Integrated UC and Contact Center Tools
"Having separate solutions for unified communications and contact center is as outdated as fax machines and cassette tapes," argues Blair Pleasant, President and Principal Analyst of COMMfusion LLC in a new whitepaper. Find out why and strategies for how your company can stay on top of the trends.
Find out how Vonage brings unified communications and contact center together. Everything your organisation needs for communication is now on one flexible cloud platform.
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AU free phone number: 1 800 239 458