Salesforce integrationLeverage all your Salesforce capabilities and data to address customers personally and complete faster, more effective calls, thanks to our deep integration with Salesforce.
Advanced CTI routingMake automated, informed and faster routing decisions based on any Salesforce object - making sure the best available agent speaks to the right customer.
Agent-centred UXProvide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.
Integrated experienceVonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform.
Serving and selling is better when it's all connected
Imagine the ideal cloud contact centre software solution. Not just any solution, but one integrated into a CRM. Easy to use. Omnichannel. With an AI that routes customers right where they need to go. And it doesn't care whose telephony its agent is using. That’s VCC.
- For ease of use, click-to-dial or auto-dial within your CRM, keep other integrated enterprise telephony features through your existing PBX, unified communications, and mobile phones, and even use WebRTC
- Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM
- Use the customer details your CRM’s already got for dynamic routing to the best agent
- Do omnichannel right—voice, digital channels, video, and more!—by communicating the ways everyone wants most
- Rely on AI for self-service, leverage dynamic routing, offer agent assistance during calls, do post-call analysis, and more
- Display a local number to get more people to pick up, and save time with voicemail drop
AwardsOrganisations around the world have excitedly shouted: “and the winner is, Vonage.”
- 2019 Visionary in Gartner Magic Quadrant for Contact Centre as a Service (CCaaS)
- 2019 IDC MarketScape
- 2019 ContactCenterWorld Award
- 2019 ContactCenterWorld Top Ranking Performer
- 2019 Cloud Computing Magazine
- 2019 Customer Magazine Product of the Year
Turn your agents’ jobs into something they never expected: FunThey're good, these agents of yours. Good, but with the goods to be great. And while you've always been able to put your finger on a mouse to scroll halfway down a webpage, you might just now be putting your finger on what your agents need most: the gamification that turns a contact centre into a contact sport.
- Serve those who serve your customers—ratchet up agent efficiency, productivity, tools, and techniques
- Drive compliance and agent training by logging, transcribing, tagging, and recording conversations
- Listen in on your agents’ calls and whisper discreetly when they need you (like a good coach should)
- Drive spirited competition and inspire your agents’ greatest performances yet
Free IT to reveal new insights and launch the business forwardWithout even breaking a sweat, you're delivering a conﬁgurable, straightforward, telephony-agnostic platform to your organisation in a secure, compliant way. Sheer joy. Oh yes, that's exactly what everyone's feeling—especially the IT folks. Why? Because with VCC, the tedious fix-it ticket is dead. Long live the BI discovery.
- Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular
- Drop VCC right in your CRM on day 1—Salesforce, ServiceNow, Microsoft Dynamics, and more
- So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop
- Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy
- Rely on a single company and a single platform for your singular communication needs
- Take payments and PCI compliance seriously, quickly, and frictionlessly, and—depending on how you use VCC—comply with GDPR, HIPAA, ISO 27001, and SOC 2, too
It even integrates with the greatest CRM solution of all time: your agent
Even the most seasoned, old-school agents will be thrilled by how much VCC improves their productivity in the CRM they live in all day long. Remember how tickled they were when they traded in phone shoulder rests for headsets? This is like that all over again. Times a thousand.
- One interface, many powerful capabilities
- Review voice interactions, logs, recordings, and more right in the app
- An easy-to-use interface with robust KPI, personalisation, and productivity features
- Check out VCC for ServiceNow
- Check out VCC for Microsoft Dynamics
- Check out VCC for Salesforce
- Check out VCC for Microsoft Teams
Contact centres and unified communications: better togetherWhen the contact centre and the rest of the organisation are all on the same communications platform, agents can collaborate with experts across your entire organisation to most effectively resolve customer issues.
- Common call controls and directory
- One-click login and single interface
- Complete view of presence and availability
Vonage Contact Center overview
A new category of cloud contact centre software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparallelled, emotive, and conversational customer experience.