Multiply your message with one APIReach customers on their preferred social channels, including WhatsApp, Facebook Messenger and Viber — minus the hassle of managing multiple APIs.
Enjoy a cost-effective chat experienceLeverage the network to reduce messaging costs. This allows your team and customers to freely message at the lowest cost to you.
Get instant access to insightsOptimise your messaging delivery with the Vonage Dispatch API. Flexible logic, real-time insights and reliable failover provide a cost-effective delivery solution. Learn more
Captivate users with ultra-rich communicationEngage your audience with multimedia messaging — video, audio and geo-location — and elevate the user experience.
Make it customer convenient
Enhance service by contacting customers on their preferred messaging and social platforms.
- Improve engagement with customers who prefer real-time chat
- Boost your presence on social platforms
- Reduce support costs and improve the customer experience
- Deliver contextual and media-rich conversations
ALERTS AND NOTIFICATIONS
Sent alerts to your customers
And allow them to reply on their preferred messaging and social platforms.
- Deliver timely notifications to keep your customers engaged
- Reduce costs by minimising missed appointments, delivery attempts and support fees
- Enable customers to confirm or reschedule on their preferred messaging and social platforms
- Wow customers and strengthen relationships with media-rich features
Provide a channel your customers prefer
Authenticate users on their mobile device through SMS or social chat apps.
- Streamline 2FA requirements by reaching customers on different messaging apps
Single Event CallbacksGet detailed messaging results with timestamps, delivery status, price and error states.
SecurityProtect sensitive customer data with Vonage API calls and JWT authentication.
Adaptive Routing™Enjoy effortless message rerouting and achieve optimum delivery.
Reimagining Customer Experience
Reimagine your customer journeys with digital communications to deliver the seamless, personalised experiences necessary to win today.