Connect with your customers on Facebook Messenger
Expand your interactions with your customers on one of today’s most popular social chat applications. Send them tickets, QR codes and images, audio or video files — Facebook Messenger provides you with the avenue to drive a more engaging customer experience.
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Feature-rich capabilities
Choose what you like and add another dimension to your conversations with text, images, audio files, video files and location sharing capabilities.
Real-time insights
Understand your customer preferences and gain a better understanding of your ROI with delivery callbacks.
Higher delivery rates
Optimise delivery rates to make sure that your messages are sent, delivered and read with failover capabilities to other messaging channels.
Messages API Sandbox
Developers can create and test anything they want to build easily with WhatsApp, Viber Service Messages or Facebook Messenger with our Messages API Sandbox feature. Sign upFacebook Messenger for eCommerce
Deliver the moments that matter most
Engage shoppers on their preferred social channel.
Keep the conversation going
Streamline responses to basic digital shopping questions with virtual assistants.
Decrease cart abandonment
Address shopper concerns in real time to make checkout quick and easy.
Anticipate shopper intent
Analyse shopper behaviour and identify trends to solve issues before they arise.
Provide real-time support
Engage shoppers throughout their buying journey with contextual interaction and assistance.
Onboard efficiently
Validate real consumer credentials with intent-driven verification and authentication.
Personalise customer service
Give shoppers proactive, personalised support with in-app messaging, voice and artificial intelligence.
Add context
Our Conversation API powers superior communication, with shopper history that moves with your customers, delivering a better overall experience.
Article
How Facebook Messenger helps consumers shop online and not wait on line this holiday
The global pandemic and quarantine culture has consumers thirsting to connect and engage in new ways.
You and your developers can easily start testing Facebook Messenger to enhance your online shop experience. Here’s how.
Link your Facebook Messenger account to the Vonage API in a few easy steps or start testing messages via our Vonage Messages API Sandbox by signing up cost-free here. We also have helpful developer documentation on our Facebook Messenger API.
Whatever you’re building, we’re here for your team!
You can join our Vonage Developer Slack Community where our developer advocates and experts come together to share tips, learn and brainstorm on how to get the best out of our API technology.
