Full Salesforce integrationSalesforce customer data and insights help deliver personal and positive experiences.
Right data at the right timeCustomised dashboards provide an instant view of engagement histories.
OmnichannelQuick routing to reach customers on their channels of choice.
Efficiency and the CXAutomated resources create time to address more complex customer concerns.
Salesforce digital channels
Directly dial from SalesforceRemove misdials and shorten the time between calls to create more time for meaningful conversations.
- Automatically log all activity and call recordings
- CLID presents a local number when dialling
- Auto-dialling based on Salesforce lists and campaigns
- Conveniently track and report activities with Salesforce tools and dashboards
Conversation AnalyzerDive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.
- Einstein Analytics integration helps visually segment and analyse conversations
- Speech-to-text transcribes and logs calls into Salesforce objects, such as contacts, cases and custom objects
- Automatic voice call analysis, spotlight trends quickly and assess your team’s compliance and product knowledge
- Pair transcripts and metrics easily to help better understand a conversation