Cloud contact centre features and capabilities you’ll love
Explore the full suite of scalable Vonage cloud contact centre features. The rich solution set helps with performance management, integrates CRM channels, routes your customers intelligently and optimises your team. Together, these comprehensive, integrated cloud contact centre features boost your sales and service through conversations and experiences.
Full CRM integration
CRM customer data and insights help deliver personal and positive experiences.
Right data at the right time
Customised dashboards provide an instant view of engagement histories.
Omnichannel*
Quick routing to reach customers on their channels of choice.
Efficiency and the CX
Automated resources create time to address more complex customer concerns.
Performance management
Integrate with your CRM to deliver a secure contact center data storage solution.
Link contact centre data with Analytics to unlock hidden insights.
Digital channels
Combine LiveAgent and chatbots, CRM channels and voice into a seamless experience.
Two-way video and screen sharing fully integrated into the contact center
Provide an intuitive digital channel to increase agent efficiency and engage more customers quickly—all to add contact centre capacity.
Voice
Leverage CRM data to make smart, dynamic routing decisions — and personalise the CX.
Integrate customer data and CRM insights to intelligently route calls.
Give your sales and service teams an efficiency boost by configuring outbound communications and automating common steps.
Add conversational AI across the customer journey and enhance the self-service experience by engaging callers in natural language.
Workforce optimisation
Provide teams with the CRM tools and insights to help strengthen the agent experience.
Simplify quality management by integrating metrics directly into your CRM.
Identify and resolve agent journey productivity issues that impact the customer experience.
* Full omnichannel available with Salesforce only. Webchat and Visual Engagement (video and screen sharing) channels are available for Microsoft Dynamics and ServiceNow
