See how In-App Voice helps businesses like yours succeed.
Talk to customers within your desktop application
Voice-enable your contact centre desktop to make and receive calls — and retain customer conversations — in one place.
- Empower agents to work within one application and gain access to call context
- Quickly add remote agents or contact centres in any region
- Eliminate the need to deploy and configure expensive phones and PBX systems
Put callers in control
Add a simple interactive voice response script to your existing applications.
- Integrate self-service to provide a faster experience and allow agents to address higher-value concerns
- Capture call event data and voice recordings to gain new insights
- Keep it local and improve customer engagement by advertising local or with freephone numbers
Keep it confidential
Protect customer identities on voice calls to improve privacy and avoid off-platform transactions.
- Protect users’ privacy by connecting them without revealing phone numbers
- Track, record and analyse calls to gain new insights
Deliver the best customer experience
Reference real-time insights and emotions to enable better decision-making, support and outcomes.
- Minimise situations before escalation
- Strengthen agent skills faster
- Quantify the impact of training programmes, customer loyalty and more