Programmable Solutions

Leverage the Vonage API platform to innovate your business communications.
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Voice Broadcast

Reach customers with marketing or other broadcast messages with outbound phone calls and optional IVR feedback.

Call Tracking

Track call metadata for lead generation and marketing campaigns.

Passwordless Authentication

Replace static passwords with single-use codes sent over SMS, voice or push.

Private SMS Communication

Connect your users privately via text message.

Simple IVR

Add a simple Interactive Voice Response (IVR) script to your existing applications.

Mobile App Promotion

Invite website visitors to download your app by requesting a link to the app store via SMS.

Customer Notification and Engagement

Alert customers via SMS and give them an opportunity to engage by replying or calling back.

Private Voice Communication

Connect users by phone without disclosing their phone numbers to improve privacy and avoid off-platform transactions.

Two-Factor Authentication

Verify users by reaching their mobile device with SMS or voice codes.

Spam and Botnet Prevention

Block bots and bulk account creation with phone verification for new users.

Social Invites

Enable your app to go viral by incorporating SMS invitations with links to the app store.

Voice-Based Critical Alerts

Enable worldwide delivery and receipt of critical alerts via phone calls.

Phone Number Validation

Validate customer phone numbers to guarantee reachability and to distinguish mobile from landlines.

Fraud Detection and Step-Up Verification

Detect possible fraud and trigger step-up authentication when needed.

Social Media Customer Service

Provide customer service via Facebook Messenger, WhatsApp or the social network of your customers' choice.

Social Media Booking Management

Book flights, lodging or any ticket via social media, including managing entire customer journey.

Social Media Loyalty Management

Foster customer loyalty using the social platforms that are important to your customers.

Customer Support Text Message

Enable your mobile customers to open support tickets and engage via SMS.

800 Number Replacement

Replace freephone numbers with smart local numbers to reduce costs and improve service.

Campaign Tracking

Use a call whisper to tell your call centre agent which campaign the call concerns before they greet the caller.

Real-time Sentiment Analysis

Real-time insight into caller sentiments and emotions enables better decision-making, support and outcomes.

Voice Enabled Contact Centre

Make and receive calls within your contact centre application and retain customer conversations in one place.

Call Transcription

Transcribe calls to better understand your customers and improve their experience.

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