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Salesforce Integration

Get more out of Salesforce with the Vonage for Salesforce Integration — a rich, intuitive interface designed to effortlessly integrate your customer conversations into your key Salesforce workflows.
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Works with desktop and mobile devices
Steps with numbers 1 2 3

Simple integration

No client-side installation
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Impressive ROI
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Cloud-powerful capabilities

Vonage integrations are built from the network up, providing reliability, fewer delays and enhanced quality of service for your Salesforce tasks.
  • Log all incoming and outgoing calls automatically through Salesforce when the caller ID or clicked number is matched to a Salesforce contact or lead.
  • Call tagging and note-taking for all inbound/outbound calls are recorded in your Salesforce contact or lead activities automatically.
  • When calls come in, screen pops open to let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you never miss a sale.
  • Call any number directly from your browser with the click of a mouse.
  • Time and money savings.
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Vonage Contact Center for Salesforce

How did we make our flexible cloud communications platform even better? By adding a full-featured contact centre, built for and integrated with Salesforce. Vonage Contact Center for Salesforce is cloud contact centre software designed for Salesforce Service Cloud and Sales Cloud users.
  • The solution delivers unmatched Salesforce integration into routing, analytics, reporting and user experience for Service Cloud and Sales Cloud users.
  • Omnichannel by design, our contact centre seamlessly blends voice and Salesforce digital channels to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realisation.
  • A simple monthly licence lets you access a scalable, multi-tenant cloud environment delivering exceptional reliability, disaster recovery, business flexibility and cutting edge functionality.
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Getting started for VBC customers

Want to add integrations to your VBC platform? Look no further.
  • This integration requires a supported web browser, the Vonage Integration Platform application, an active Vonage Business account and a Salesforce account.
  • Customers can activate this integration within their Admin Portal or by calling the Vonage support team. More details are available on our support website.

We also have a Salesforce integration with our contact centre platform! Learn more

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Talk to an expert.

AU free phone number: 1 800 239 458