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Looking for contact center integrations? We've got those too.
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Salesforce Integration
Get more out of Salesforce with the Vonage for Salesforce Integration — a rich, intuitive interface designed to effortlessly integrate your customer conversations into your key Salesforce workflows.
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
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Flexible
Works with desktop and mobile devices
Simple integration
No client-side installation
Effective
Impressive ROI
PRODUCTIVITY
Cloud-powerful capabilities
Vonage integrations are built from the network up, providing reliability, fewer delays and enhanced quality of service for your Salesforce tasks.- Log all incoming and outgoing calls automatically through Salesforce when the caller ID or clicked number is matched to a Salesforce contact or lead.
- Call tagging and note-taking for all inbound/outbound calls are recorded in your Salesforce contact or lead activities automatically.
- When calls come in, screen pops open to let you know who’s calling and why. Missed call screen pops allow you to follow up quickly so you never miss a sale.
- Call any number directly from your browser with the click of a mouse.
- Time and money savings.
Vonage Contact Center for Salesforce
How did we make our flexible cloud communications platform even better? By adding a full-featured contact centre, built for and integrated with Salesforce. Vonage Contact Center for Salesforce is cloud contact centre software designed for Salesforce Service Cloud and Sales Cloud users.- The solution delivers unmatched Salesforce integration into routing, analytics, reporting and user experience for Service Cloud and Sales Cloud users.
- Omnichannel by design, our contact centre seamlessly blends voice and Salesforce digital channels to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realisation.
- A simple monthly licence lets you access a scalable, multi-tenant cloud environment delivering exceptional reliability, disaster recovery, business flexibility and cutting edge functionality.
Getting started for VBC customers
Want to add integrations to your VBC platform? Look no further.- This integration requires a supported web browser, the Vonage Integration Platform application, an active Vonage Business account and a Salesforce account.
- Customers can activate this integration within their Admin Portal or by calling the Vonage support team. More details are available on our support website.
Learn more
Add integrations to your VBC platform
For access or questions, contact the Vonage Business Cloud support team.
