ReliabilityA contact centre platform you can count on.
ScalabilityIncrease or decrease resources as needed.
Security & ComplianceSatisfy requirements and standards.
Performance you can trust
We run tests constantly to make sure that Vonage Contact Center delivers a host of productivity and cost-efficiency advantages within acceptable timeframes. We also:
- Measure times for call delivery (inbound and outbound) and routing, agent login and administration
- Measure results compared to thresholds established from customer feedback
- Update current performance in near real-time (within 20 minutes) on our site
- Make historical performance available for the previous 30 days
Meet customer demands with a flexible contact centre
With a true cloud environment and proven availability, Vonage Contact Center guarantees flexibility, scalability and reliability.
- Scale your contact centre up and down to meet business peaks and troughs
- Fully scalable solution easily accommodates growth and global expansion
- Cloud software uses distributed and redundant computing, scaling rapidly on demand
- Available worldwide, serviced by our global network of data centre infrastructure
- Just add new licences — no new hardware, software or downloads needed
- New agents can be up and running in minutes
Committed to maintaining the highest standards of security and compliance
Vonage takes data security and compliance seriously, so at every stage and with every interaction, we strive to completely justify our customers' trust in our contact centre solution.
- ISO 27001
- SOC 2 Type II
- PCI DSS compliance
- GDPR compliance