Voice Enabled Contact Centre
Voice enable your contact center desktop experience without complex telephony systems. Leverage WebRTC to make and receive calls within your contact center application and retain customer conversations in one place.
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Improve agent productivity
Integrate voice into your CRM application so your agents can work within one application and gain immediate access to call context. No need to switch applications to handle phone calls.
Expand easily with remote agents
Quickly add remote agents or contact centres in any region. A browser is all they need.
Lower costs
Eliminate the need to deploy and configure expensive phones and PBX systems. Get voice delivered through your browser.How voice enabled contact center works
Get a contact centre number
Port your current number or buy a new number from Vonage APIs and publish it.
Your customers call you
Customer calls appear in your browser-based CRM application so agents have full customer context — all on one screen.
You contact prospects
Your agents can also initiate outbound calls right from within your contact center desktop.
Run reports
You can gain actionable insights by generating reports about your call activity from our dashboard or your own application using our Management APIs.
Why choose Vonage APIs for your call centre?
High-quality voice
Our platform connects directly to the Vonage MPLS network and to tier 1 carriers that provide high-quality voice services. In addition, with data centres in all regions of the world and our automatic location-based routing, our network delivers the low latency and high reliability your business-critical applications require.
Split/multitrack recording (beta)
Record up to 32 call participants in separate tracks to enable more accurate call transcription, content search, sentiment analysis and more.
Global coverage
We provide access to local numbers in more than 85 countries. Numbers can be provisioned right from our dashboard or programmatically through an API.
Per-second billing
Pay only for the seconds you use — with per-second billing, you don’t pay for unused partial minutes. In addition, you save long distance fees because all calls are local in their respective markets.
