Generative AI

Deliver elevated customer outcomes with the integration of Generative AI chat nodes into the AI Studio virtual agent experience.

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Simplified Knowledge-Base Integration

Users can experience an easier implementation of virtual agents by eliminating the need to manually create intents and user expressions.

Generative AI within AI Studio empowers virtual agents to remember context and ensure coherent responses to multiple questions.

Safe business-focused AI conversations with fallback to live agent or in-house NLU, and backed by expert Conversational Designers.

The integration of AI Studio with Generative AI Large Language Models enables more natural conversation flows at scale.

Smart incorporation of Large Language Models into the AI Studio virtual agent experience promotes business-focused communication at scale.

Frictionless fallback to live agent or in-house NLU for improved accuracy
Generative AI integration expertise, including content creation guidance and conversational design

The AI Virtual Assistant within Vonage Contact Center has been augmented with Generative AI, elevating your customers’ service needs end-to-end.

The integration of chat nodes with VCC enables a dramatic increase in successful self-service outcomes.
Vonage expert Conversational Designers help best tailor Generative AI content and responses to your specific use case and brand experience.
VBC enterprise communications are also augmented with Generative AI, enabling more intuitive call routing, concierge or receptionist services, IT applications, and more.