Shared Line Appearance (SLA)
Monitor other extensions and answer on each other’s behalf.
Thanks for contacting us!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
.jpg "Female Executive Working At Night")
Shared Line Appearance overview
If your office thrives on teamwork, our Shared Line Appearance (SLA) feature can give your team an additional boost. SLA allows employees to monitor the phones of other users on the account (similar to busy lamp field functionality) and also lets them pick up or park those calls as desired.How Shared Line Appearance works
A user can answer calls on other extensions when their colleagues are away — or put calls on hold for another user to pick up — simply by pressing the extension number on their own phone. Administrative assistants can use SLA to monitor employee calls and answer, park or transfer them on an employee’s behalf.
Efficient
Meet customer expectations better and cut down on missed calls.
Collaborative
Increase call visibility and teamwork across your organisation.
