ClearFreight Connects Teams Around the World with Vonage

Vonage Business Communications with World Office and deep integration into Microsoft Teams enables ClearFreight to connect its teams around the world through enhanced collaboration and a streamlined user experience.

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Challenge

Needed a unified communications solution that could connect employees in offices around the world while integrated with the company’s existing Microsoft Teams solution
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Solution

Vonage Business Communications for Microsoft Teams
Key

Results

Convenient, seamless integration with Microsoft Teams allows for enhanced collaboration, while VBC with World Office brings international locations together under one solution

ClearFreight, an international door-to-door logistics firm with offices around the world, understands the needs of its clients and strives to exceed their expectations. For nearly 50 years, ClearFreight has achieved steady growth and success due to a constant focus on the value of its employees paired with the most innovative procedures and technologies available. 

When ClearFreight’s contract with a legacy communications provider was up, it was looking for a change. The team was global - they needed a global solution. The team was heavily invested in Microsoft Teams - they needed a solution that integrated seamlessly. And, the team was agile - they needed a partner that had the knowledge and support required to help them adjust and address issues in real time. They found everything they were looking for in Vonage Business Communications (VBC) for Microsoft Teams.   

Connecting Across the Room and Across the Globe

In an increasingly remote and virtual work environment, businesses need to ensure employee productivity to address the universal shift from work in centralized locations to remote or home offices. ClearFreight’s team is based all around the world, but VBC for Microsoft Teams provides them with all the benefits of the Vonage unified communications solution to ensure that employees have the premium calling features and functionality as well as enterprise-grade quality and reliability they need to be successful. VBC for Microsoft Teams also gives ClearFreight the ability to effectively communicate and collaborate with its customers around the world, providing the company with the option to use local numbers in more than 100 countries.

“The process to implement Vonage Business Communications for Microsoft Teams for our employees has been so easy - we have been able to add users and offices frequently with the support of our dedicated project manager,” Hung noted. “Our team has even been able to add offices and scale as needed ourselves. VBC for Microsoft Teams gives us the ability to support our teams around the world.”

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“Vonage Business Communications was the one solution that met all our needs. We have a convenient, single application integration with Microsoft Teams, as well as the ability to support our international locations.”
- Calvin Hung, Network & Tech Support Supervisor

Teamwork Makes the Dream Work 

First launched in early 2020, the enhanced Vonage Business Communications for Microsoft Teams integration is designed for any business that wants to expand the functionality and reliability of Microsoft Teams, enabling them to leverage all of VBC’s 50+ advanced calling features within the Microsoft Teams user interface. With Vonage Direct Routing, customers can retain existing numbers, reduce costs and secure total control of their communications solution with an integrated calling and collaboration experience - directly from the Microsoft Teams application. 

“ClearFreight has offices in countries across the globe and it can be difficult to find a unified communications solution that has the capabilities to bring all our locations together. Additionally, we recently made the internal shift to using Microsoft Teams as our main collaboration tool and were looking for a provider with a strong integration within that application,” Hung commented. “We were looking specifically for a provider that would make our employees’ lives easier and more streamlined. We love the fact that we can access all of our communications tools within the single Microsoft Teams app - that’s a very powerful advantage to the Vonage platform.”

Support - The Vonage Way

Vonage has given ClearFreight the tools to support its employees worldwide, while also providing the support needed to ensure those tools work. 

“It’s been great to work with the Vonage team, especially after a poor experience with our previous provider,” said Hung. “Our Vonage product manager and customer support team is always responsive, highly knowledgeable, and willing to help whenever we have a question or issue. That’s the level of support that we provide our customers in return, so we know it makes all the difference.” 

Watch a video now to see how Vonage Business Communications for Microsoft Teams is powering voice and collaboration for businesses around the world.

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