ChallengeUsing static content online did not allow students to engage with materials or topics as they would in a classroom. Chegg wanted to offer an interactive and engaging online classroom service with live subject matter experts.
SolutionVonage Video API
ResultsNot only were Chegg tutors able to extend their reach with the help of the Vonage Video API, but students also had access to a larger and more affordable knowledge base.
Chegg Tutors offers an e-learning platform that connects students with expert tutors for assistance on a range of subjects at a range of different levels. Chegg offers an engine that manages the whole process, from finding a tutor, the online classroom session, recording and billing.
Enhance the Online Classroom
Content offered by e-learning platforms has traditionally been static – such as a recorded lecture or class notes. While very useful, static content does not allow students to engage with materials or topics as they would in a classroom. Chegg created an interactive and engaging online classroom service where students can have access to subject matter experts no matter where they are. In turn, tutors can offer their services to a wider range of students via real-time video.
Easy-to-Use Communication Tools
Chegg Tutors wanted to make it as easy and seamless as possible for students to go from viewing content to connecting with a tutor. Instead of forcing their users to navigate away from the lesson content to use a third-party application, Chegg embedded real-time video, audio and text chat, powered by Vonage, directly into their collaboration tools.
This means that students can talk with their selected tutors while also sharing their screen, files and work on an interactive whiteboard, without ever leaving the site. Furthermore, using Vonage video recording capabilities, sessions can be recorded so that students can playback the lesson at a later date, or even for support and compliance records.
Real-Time Video Makes Tutoring More Accessible
By leveraging real-time video for online tutoring classes, not only were tutors able to extend their reach using, but students also had access to a larger and more affordable knowledge base. Without the constraints of in-person meetings, students and tutors alike also have the flexibility to arrange lessons at convenient times, wherever they are.