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8 Ways to Use Mobile Technology in Business in 2018

This article was updated on July 13, 2021

Like everyone else, you're probably never without your smartphone. It's your trusty sidekick to get countless things done — whether you're finding your way to a new place, checking the weather, making dinner reservations, or taking pictures of your kids and pets. But when it comes to mobile technology in business, are you effectively using today's tools? Now, you can use your smartphone to accomplish more professional tasks than ever before.

Here are eight things you can do on your phone with new mobile technology in 2018:

1. Delegate Tasks to Team Members

You're out to lunch, and a customer request comes in. Instead of forwarding the email to a team member in the office, following up, and tracking the project through completion, you can handle it all with the right tool without ever stepping away from your sandwich. With a cloud-based project management system, you can add new tasks to the list and watch their status in real time from wherever you are.

2. Join Video Conferences

Many video conferencing tools have a mobile app that lets you dial in right from your phone. So the next time your flight is delayed, you won't need your laptop to dial into the video conference. With a cloud-based communication system, your phone is all you need. Just make sure you aren't sitting near any rambunctious toddlers, and you'll be good to go.

3. Manage Webinars

It takes work to coordinate webinars — one minute you're adding participants and setting up the dial-in, and the next you're getting the slides ready to go and dealing with last-minute technical problems. Luckily, you can streamline the process and manage all of these tasks right from your phone. Even if you're participating in the webinar, you can continue to discretely manage the event from the palm of your hand.

Your phone is the command center of your life. Now, you can begin using it in ways that make you even more efficient and productive.

4. Manage Employee Benefits

Many benefits administration tools are now cloud-based. That means you can add new employees, update benefits, and check on their status right from your device. Even better, your employees can get the information they need from a doctor's office or hospital directly from their phone — all in one place.

5. Invoice Clients

The last thing you want to do is forget to send a client an invoice or follow up on a pending payment, but sometimes things get lost in the busy day-to-day. With cloud-based client management tools, you can manage all of your accounts and send invoices the moment you remember them — even if you're out to dinner or at the gym.

6. Check on Your Contact Center

Want to check on the wait times in your call center? Or maybe listen to a recording of a recent call? All you need to do is open the app on your smartphone for your organization's help center system. No matter where you are, you can get a quick summary of its status and make any changes necessary.

7. Accept an Eye Scan as Payment for Goods and Services

What if a customer forgets his or her wallet? Soon they won't need to worry about it — they can pay for their purchase with a retinal scan, reports Fortune. With retinal payment, merchants can verify identity by scanning eyes with a smartphone. That means no more fishing around hopelessly through wallets for a credit card and a lower chance of fraud — a win-win for everyone.

8. IM or Video Call: The New House Call

Not long ago, it seemed that house calls were a thing of the past. But that's changing. This year, many healthcare providers are adding instant messaging capabilities and video calls to their services, allowing physicians and other providers to add a personalized touch to their services. There are plenty of new apps equipped with instant messaging and video calls to help physicians connect with patients. Now, healthcare providers can see patients from anywhere — the office, their own home, or even during a vacation.

Boost Your Mobile Technology in Business

New mobile technology in 2018 can take your business to new heights, giving you speed and mobility, while easing your team's communications and collaboration. Make this the year you take advantage of everything your smartphone has to offer.

Visit Vonage Business to learn more about how your team can use mobility to increase productivity.

Vonage Staff

Written by Vonage staff

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