Vonage Contact Center Customer Reviews

See what our customers think about us with reviews of Vonage's Contact Center (CCaaS) services. These real-life testimonials give you first-hand accounts of Vonage products and services from the people who rely on them every day. Find out what all the chatter is about.

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Our contact centre plans for Salesforce

Express

The perfect choice for companies getting started with a contact centre
  • Salesforce Integration
  • IVR, ACD, Call Routing
  • Click-to-dial
  • Screen-pops
  • Call Recordings
  • Global Voice Assurance
  • Supervisor Portal
  • Real-time dashboards
  • Skills-based Routing

Essentials

A great option for companies focusing on improving agent performance
  • Flexible Outbound CLID
  • Supervisor Monitoring

Select

Our most popular plan provides even more customisations to improve agent and customer experiences
  • Dynamic Routing
  • Diallers*
  • Statistics API
  • Post-Call Surveys

Premium

The clear choice for companies who want all the bells and whistles across every channel
  • SLA-based Routing
  • Omni-Channel

Vonage Contact Center with VBC

Are you a small or medium-sized business that uses another CRM other than Salesforce? Our add-on offering to Vonage Business Communications (VBC) allows for a full CRM integration and a single platform for all communications.
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Talk to an expert.

AU free phone number: 1 800 239 458