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Vonage and Salesforce Sales Cloud

Boost sales performance using Vonage and Sales Cloud to dial your hottest leads with local calling numbers that increase pick-up rates. Send each prospect’s contact activity to your team's Sales Cloud screens, with customisable real-time and historical analytics pulled straight from Salesforce data to improve decision-making and gamification. Analyse conversations for compliance and best-practice sharing using Conversation Analyzer.
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1.5 billion interactions powered

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Vonage Contact Center for Sales Cloud

Learn about Vonage Contact Center for Sales Cloud

Contact Centre for Salesforce Sales Cloud

Sales Cloud Features

Intelligent routing Route incoming voice communications and Salesforce digital channels dynamically based on anything you know about a customer, including the product they bought, where they are in their contract or if they have an open support case.
Click-to-dial and telephony Make it easy for reps to call customers using click-to-dial from within Salesforce while integrating the telephony with your existing PBX or using WebRTC.
Local numbers/CLID Increase call pickup rates by displaying a local number.
Dialler Use automatic or preview dialler mode from Salesforce lists, campaigns or any Salesforce data while keeping the salesperson within Salesforce receiving screen pops showing the next priority item.
Coaching and call logging Monitor any conversation, whisper discreetly during it and access automatically logged call recordings easily.
Omnichannel analytics and reporting Use real-time customisable dashboards and wallboards, receive historical insights from within Salesforce reports and while using Einstein, and rely on the widest set of voice and Salesforce digital channels data pushed into Salesforce.
Speech analytics Conversation Analyzer transcribes, tags and analyses all customer conversations, which are then automatically logged into Salesforce objects, like contacts, cases and custom objects.
PCI compliance Use our PCI-compliant solution to comply with credit card security standards, make payment transactions fast and frictionless, expedite credit card transactions and keep sensitive credit card information away from the contact centre.
Gamification Use interactive, real-time leaderboards to drive interest and competition in everyday activities, display data held within Salesforce in any of ten pre-built backgrounds, broadcast the latest updates with “breaking news” alerts and create engagement with cheers, taunts, comments and comparisons.

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AU free phone number: 1 800 239 458