Dynamically link Salesforce to your IVR system

The Vonage Contact Center, designed for Salesforce, integrates your customer data with Salesforce insights to route calls properly through your IVR phone system. This helps you anticipate customer needs and deliver memorable experiences.
See plans
Illustration of an contact center agent.
Person with 3 magnifying glasses.
CONTROL

Self-direct with IVR technology

Put customers in control with self-directed IVR options.
  • Customers use the telephone keypad to interact with your call centre
  • Your team gets an early indication of customer needs to better prepare
Image of a piece of paper with a person and some writing suggesting a case study

Connect

Use Salesforce data to make the personal connection.
  • Callers enjoy flexible IVR menu options
  • Options based on Salesforce data and call histories
Pictogram of a hand with a heart in it.

Own

Allow customers to self-direct.
  • Easily enter existing case number
  • Quickly route to right agent for faster service
Wrench

Manage

Maximise the customer experience.
  • Customers can request a callback to avoid long waits
  • Salesforce routes customer data to the agent making the callback
Person pictogram

Self-Serve

Let your customers decide their service path.
  • Customers can answer questions intuitively and connect to an agent
  • Teams can handle larger call volumes without additional staff
Pictogram of document with bulleted copy.
Intelligent Self-Service IVR and Salesforce
Learn how the Vonage's Salesforce-integrated contact centre helps you create effortless experiences for both customers and agents.
IVR Data Sheet
Deskphone with Vonage logo

Talk to an expert.

AU free phone number: 1 800 239 458