Zendesk & Vonage: Instant Customer Engagements with Real-time Intelligence Communication Apps
Who we are
Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups to large enterprises. Zendesk serves businesses across multiple industries, with more than 125,000 customers offering support in more than 30 languages.
How we work with Vonage
Zendesk extends its user engagement platform with Vonage's communication platform as a service (CPaaS) by providing real-time, customisable communication channels. Customer data and actions within Zendesk trigger workflows that utilise the Vonage cloud communication APIs to connect with customers via voice and SMS.
Common use cases include:
- Open a ticket via SMS on Zendesk
- Update a ticket on Zendesk and send SMS notification
- Update a ticket via SMS on to Zendesk
- Open a ticket via WeChat
- Open a ticket via Voicecall