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Device Type: desktop

SupWiz

Delivering next-generation AI solutions to improve end-user service and support processes.

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Overview

SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more. 

 

The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizations in web hosting, logistics, media, utilities, among others. For example, NNIT, One.com, DSV, AirHelp, TV 2, and many more.

 

Vonage flexible and easy-to-use API enables both streaming of voice calls and other interactions such as SMS, and provides the right infrastructure for us to manage enterprise clients with large volume, thus giving us the right tools to continue delivering great products to our customers

 

Features