Vonage Contact Centre
Making the Virtual Contact Centre a Reality
August 20th, 2pm BST / 3pm CET / 9am EST
The exemplary customer experience is a staple of business success. But now, where you deliver that experience can be anywhere—all thanks to the virtual contact centre.
Join contact centre experts to learn how to enhance the experience for both your customers and agents. We’ll explore virtual contact centres, remote agents, speech analytics, reporting and dashboards, AI virtual assistants, your team’s well-being, and more.
Jonathan KershawDirector of Product Management Vonage
Tim KimberGlobal Director of Product Marketing Vonage
Topics We Will Discuss
- Challenges running a remote contact centre
- How Conversation Analyzer can help your business
- Discover the possibilities brought by the Virtual Assistant
- The remote sales environment
- Gamifying Agent's Behavior
- Coaching and Mental Well-Being
- Performance and metrics