tPoint Solutions & Vonage: Agile Customer Experience with Rich Communication Applications
Who we are
tPoint is a disruptive SaaS customer engagement platform with ambitions to become a global business. tPoint is smarter, broader and more easily connected than traditional CRM platforms. The platform is centred on user empowerment and ultimately code free product development to enable even faster acceleration.
The company is privately owned and backed and is governed by an experienced board comprising a mix of entrepreneurs and corporate experience from a variety of backgrounds. These include the software gaming industry, telecommunications, contact centres, financial services and customer experience consultancy.
How we work with Vonage
tPoint connects Vonage's APIs into its customer engagement platform to route telephony, inbound and outbound. For outbound telephony, the company uses several different dialling modes. These range from automated power dialling, delivering the efficiency gains that auto-diallers can deliver to a group of agents in a contact centre, to click to call functionality allowing the user to dial a contact straight from the CRM record.